Laptops

Replacements & Upgrades

Laptops will be replaced with the following priority order:

• Damages: If it’s damaged or malfunctioning, while being repaired we will provide you with a replacement that should be equivalent to what you have, but will depend on availability of laptops. Note to you might be liable for damage for misusage / careless usage.
• Age: Older laptops will be replaced first. As a guideline, laptops older than 4 years (since purchase) should be replaced by new models.

Note that battery service issues are not covered under the laptop upgrade policy since the lifetime and health of batteries is largely impacted by each person’s usage patterns and Apple will mark a battery as needing replacement after 300 cycles. This means that the battery will probably not be able to maintain it’s full capacity after extended usage, which is expected from lithium-ion batteries. To make sure battery life is prolonged, please follow Apple’s Battery Performance Guidelines.

Internal Purchases

Retired laptops will be available for sale internally:

• Purchase priority will be given to current users if they have been using the laptop for at least a year;
• Used laptops will be sold as-is without any warranty whatsoever and with an informative note about their condition;
• With the exception of the current owner, the laptops will be sold in a first-come first-served basis;
• Prices are non-negotiable;
• Operations Team is the contact point for purchases.

The following table will be used as pricing reference for Grade A state:

Note that the year refers to the model year, not to when the laptop was actually purchased.

Pricing will be adjusted depending the condition of the laptop, as per the grading table below.

Note that battery status/condition may vary and is not considered for grading as the laptops are older than the expected battery lifetime.

In cases where the laptop has sustained critical damage due to a system failure, rendering it inoperable and causing key components, such as the hard drive or motherboard, to malfunction, within three months after the sale, we either credit the amount or provide another one.

FAQs

• Can I put a privacy protector on my MacBook camera?
  • No, as there’s a significant risk of damaging your display if anything thicker than 0.1mm is put between the display and top case. Check Apple recommendations: https://support.apple.com/en-us/HT211148